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We need to come up with some framework for a ‘coalition of the willing’ of sovereign nations, like the United States, where we would set up binding principles that would govern the flow of data across borders.
When dealing with highly aroused consumers on social media, increasing active listening and empathy in a firm’s response evokes gratitude, even if the actual failure is not yet recovered.
The user experience within financial services and retirement is not great from a behavioral science perspective. People are flooded with information and questions that lack any tangible context.
Often the consumers don’t think of the Trader Joe’s private label as a private label. They think of it as exclusive products that ‘I can’t find anywhere.’
A lot of us feel very strongly about things we see on the news and things we see in the world, and the ability to speak out in a way that feels public, but also safe, is maybe a good thing.
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